At Kira Erasers, we take pride in offering quality office supplies. We want you to be fully satisfied with your purchase. Please review our Return and Refund Policy below:
1. Eligibility for Returns
- Returns are only accepted if the product is damaged, defective, or incorrect upon delivery.
- Customers must notify us within 7 days of receiving the product to request a return.
- To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
2. Process for Returns
- To initiate a return, please contact us at 📧 [email protected] with your order details, reason for return, and supporting photos (if applicable).
- Once your return request is approved, we will arrange for pickup or provide instructions for returning the product.
3. Refunds
- Refunds are only issued for approved returns of damaged, defective, or incorrect products.
- Since we operate on Cash on Delivery (COD), refunds will be processed either as:
- Cash refund at the time of product pickup (where applicable).
- Refund processing may take up to 7–10 business days from the date of return approval.
4. Non-Returnable Items
- Products returned after 7 days of delivery will not be accepted.
- Items damaged due to misuse, neglect, or normal wear and tear are not eligible for return or refund.
5. Contact Us
For questions or assistance regarding returns and refunds, please reach us at:
📧 [email protected]